POPULAR QUESTIONS
- Once your order has been shipped from our warehouse you will receive an email with tracking details*
- Tracking details will be activated by the courier within 24-48 hours**
- Please click on the link in the email to see the latest delivery information
- For problems with delivery see 'Delivery Problems' below
Once your return shipment has been received by Monacogent's your Exchange will be shipped within 3-6 working days*
- When Monacogent's receives your return shipment, your shipment will be processed
- Processing time is approximately 3-6 working days
- You will receive an email with NEW TRACKING details, once your exchange is shipped
- Please consult the NEW TRACKING details for the expected delivery date
Important information:
- We do not send a message to confirm the receipt of your return shipment**
- During processing time, your return shipment goes through quality control
- If items are unavailable (sold out), you will be informed
- Any
price difference will be resolved by sending the customer a payment
request or by initiating a refund for the price difference.
- All refunds will be made to the original payment method
